Scott at Lakes Appliances is great to work with. We refer clients to Lakes because of their knowledge, service, and attention to what the client wants & needs. They are on the short list of trade professionals that are reliable, knowledgeable, and actually care about the 'customer experience'. We have worked with them for over 15 years and I know if I refer a client to them for appliances, Scott will be able to explain all the options available.
Arthur Davidson
8/3/2017
Thank you for your kind words Art. Success is made easier when you have great business partners like the CabinetTree Design Studio who share the same ideals about the 'customer experience'.
- Scott Kentrus
We purchased a Speed Queen washer and dryer for our apartment. The customer service was fantastic from purchase to delivery. They answered all my questions immediately, were flexible when I wanted to change delivery date, appliances arrived on time and they even took care of registering the appliances for the warranty. Joann Sanderson
Santo Matassa
6/8/2017
Thank you for your business Joann, and we appreciate you taking the time to share your kind words.
- Scott
Just sold my home which was designed with the assistance of Ken at Lakes Appliance. In my home for fifteen years and never once had an issue with any of my appliances which were *******, ********* and ****** They are direct, honest and accommodating. I find it hard to believe that anyone would prefer dealing with the big box stores. Let's appreciate our local businesses while we still have the luxury.
Joni W.
2/18/2017
Thank you for your business Joni. It's nice to hear your appreciation of the value of customer service that you can only get from a small business.
- Scott Kentrus
In planning for a kitchen renovation, I went to The Original Lakes where I've purchased appliances multiple times in the past, & purchased ***** **** and ** oven,dishwasher & refrigerator. Pat ********* was extremely helpful with selection, arranging delivery and followup. The delivery and install team were careful delivering & installing over the new hardwood, polite & responsive. It was a pleasure working with the Original Lakes Team!
Chris
1/24/2017
Thank you for your business and sharing your kind words about our team.
- Scott Kentrus
If you’re looking for new appliances, this is the place! If you’re looking for friendly, helpful & knowledgeable salespeople, this is most definitely the place! If you’re looking for patient salespeople willing to work with your fashion style, change of mind (again & again), spouse questions/restrictions/expansions, then Lake’s is the place! We were introduced to Lakes the first time in 1998 by our kitchen contractor. We were thrilled with the functionality & attractiveness of our appliances. Fast forward almost 20 years & we’re updating appliances. I called to inquire about dual fuel ranges, got to talk with Pat, who then proceeded to find out a bit more of what I was envisioning. He found many different ranges spanning a variety of budgets - thus giving me options for what fit my wallet, without pressure. Yes, my husband & I quickly expanded our project to include a full make-over of all appliances. All good - Pat helped at every step. And yes, I blew the measurement on one of my appliances & was close to tears upon delivery when it didn’t fit - all my fault as I kept assuring Pat my measurements were correct. Not only Pat, but the delivery men were out to make sure I was happy with my new kitchen. They quickly worked with me, got me the correct appliance, returned in 2 days with the proper fitting appliance, never letting me see them “shake their headsâ€� at my poor judgement. From the beginning, everyone at Lakes made me feel that I was the primary focus of their day, assuring a smooth transition when a mistake presented itself, and followed through with helping me apply for the rebate. My next kitchen or laundry room will definitely be outfitted by Lakes! Good product. Good people. Thanks!!
K R.
12/20/2016
Thank you for sharing your experience. These are the kinds of things we pride ourselves on, resolving issues. Unlike too many of our competitors, we're never interested in pointing fingers or punishing a customer for an honest mistake. We're only interested in getting it right, and I'm glad we were able to do that for you. Thanks for your business!
- Scott Kentrus
In 1987 i redid my entire kitchen. It was an experience made easy by lakes appliance. In 2004 i did the whole thing over again as far as appliances. I did it at Lakes Appliance again with ,unbelievably, the same salesman. Again the job was absolutely first class. The best installers ever. I have just now finished a new kitchen in my new Florida home. Again the same salesman said "no problem" shipping to Florida is easy. Not only did I get the best prices , as I did previously, but everything was delivered totally as promised and flawless. These guys are the best.
12/15/2016
Thank you for your many years of patronage, and considering us as an option for your home in Florida. Glad we could help!
- Scott Kentrus
We ordered high-end appliances. Â The sales guy was great to work with! Â They have the best prices and delivery/installation went flawlessly! Â In fact, we accidently ordered a second dishwasher and they didn't charge me a restocking fee or delivery fee even though we had no need for it....very nice gesture! Â I would definitely shop there again!
Jacob M.
2/10/2016
Thank you for your business Jacob, and for taking the time to share your experience. We appreciate it!
- Scott Kentrus
Recently remodeled my kitchen and decided to replace all appliances. So happy that I bought local! Not only was Lakes the best price around but everyone.....from Walt (my salesperson) to Antoine (the delivery person) went over and above in customer satisfaction. Antoine was hands-down...the best delivery person I've ever dealt with. Great personality....and really cared about the job they were doing as well as making sure the appliances got safety inside. Great job, Lakes!
Charlie Baker
7/19/2015
Charlie, thank you so much for your business and for sharing your experience!
- Scott Kentrus
Exceptional service, incredible staff, great prices! They go out their way to make you feel like the only customer they have and go out of their way to meet your needs!
Jenn Quartarone
6/8/2015
Thank you for your business Jenn, and for sharing you kind words!
- Scott Kentrus
I am the only administrator for a local 08055 open FB group consisting of 7,380 members. I just want you to know that your business is the number one recommended appliance store in my group. All the recommendations come from highly satisfied customers. It seems on a weekly basis a new customer posts in the group that they were extremely happy with the entire sales process from picking out the correct appliance, price and delivery. Thank you for making a lot of people in the 08055 area very happy.
Joe Maggelet
6/7/2015
Thank you Joe for sharing that and for supporting our business!
- Scott Kentrus
Already a The Original Lakes Appliance & TV customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with The Original Lakes Appliance & TV.
